Description:

Opportunity for German speakers – Vilnius, Lithuania

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? How about joining an international company that fosters a positive talent journey where employees are encouraged to continue learning and developing? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist in one of our teams.

Western Union powers your pursuit.

Western Union is looking for German speakers for various roles.

Role Responsibilities

KYC (Know Your Customer) – Know Your Customer department is the team that analyses how customers are using our money transfer services as well as ensures Anti-money laundering Compliance by conducting customer interviews. For this role, previous customer service experience would be valuable. You would need to be flexible working in rotating shifts, according to business needs.
DRT (Digital Review Team) – Western Union provides our users an easy option to send money through our website by just accessing the site and entering personal information (payment methods, identity details, and the receiver’s data). This information is extremely sensitive and valuable that needs to be protected from possible fraud or scam. The DRT department is fully trained and prepared to detect all patterns that may put our customer’s safety in jeopardy and at the same time to take care of our business while proactively preventing risk in WU digital money transfers.

Requirements:

Fluent in English and German languages.
Good communication and analytical skills.
Strong attention to detail, as well as a sense of initiative and proactivity.
Ability to work successfully in a self-motivated team environment.
Passion for customer service.
Relevant education or experience in Compliance or Customer Care field would be an advantage.
Experience with MS Excel or similar data management tools would be an advantage.

Offer:

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union.

Salary

The monthly gross base salary range is 1268 – 2025 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

Conditional German language allowance
Private Health Insurance (5 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Volunteering activities
Referral program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Opportunity for German speakers - Vilnius, Lithuania